First Aid Program Policies

Student Code of Conduct & Behavior Expectations

a) Students will be expected to behave in a manner that is professional and respectful.

b) A student acting in a manner that is unprofessional or disrespectful to the Instructor or other students in the course will be dismissed from the course.

c) Students must follow covid-19 safety procedures.


  • Stay home if you have symptoms of illness before class.
  • Must wear a face mask to enter the classroom and complete training (if you don’t have one please get in touch, we have options you can purchase).
  • Maintain physical distancing of 2m from others whenever possible and wear as mask when not.
  • Follow hand washing protocols (wash hands at the beginning and end of class, before and after meals and snacks, before and after skill practice sessions).

Dismissal Policy

Any of the following are grounds for dismissal:

a) Behaviour posing risk to others. These behaviours include, but are not limited to, the following:

(i) Sexual harassment

(ii) Inappropriate touching

(iii) Aggressive behaviour – verbal or physical

(iv) Verbal or physical threats

(v) Any form of violence towards staff, instructors or students

b) Wilful damage or destruction of training facility or equipment.

c) Failure to attend 100% of the program.

d) Failure to meet the practical skill requirements of the course, including but not limited to, basic life support and critical interventions. If a student requires specific accommodations due to pre-existing injury or illness this must be discussed with the instructor prior to course commencement.

e) Behaviour that continues to be disruptive to the other students and the learning environment. These behaviours may include, but are not limited to, the following:

(i) Alcohol or illegal drug consumption

(ii) Tardiness

(iii) Rough-housing or horse-play

(iv) Repeatedly disputing Instructor’s knowledge

(v) Constant and unnecessary chatter

If a student is to be dismissed for any reason the following procedures must be


a) The student will receive a verbal warning from the instructor. The Instructor will document this warning on the Course Roster.

b) If the behaviour continues and causes a disruption in the class, the student will be dismissed by the Instructor. The Training Partner will complete an incident report and a file will be created. The Training Partner will notify the Canadian Red Cross and provide a copy of the incident report.

c) The Training Partner will review all student dismissals with the affected student either verbally or in writing. If a student’s course has been paid for by their employer, the employer will also be informed verbally or in writing of the reason for the dismissal.

Appeal Process

If a student feels they have been unfairly evaluated on their skills, they may appeal to the Training Partner for a review of their performance. This appeal must be submitted in writing to the Training Partner within 30 days of the course completion.

A review will be conducted by the Training Partner to determine if the student should be eligible for re-testing of first aid skills and/or the written exam.

The final decision will be documented and the student will receive a written response from the Training Partner to their appeal within 30 days of filing their appeal.

In the event that the student is not satisfied with the outcome of the appeal process, they can submit their appeal to the Canadian Red Cross. This appeal must be submitted in writing to the Canadian Red Cross within 30 days of receiving the written response from the Training Partner. The student will receive a written response to their appeal from the Canadian Red Cross within 30 days of filing their appeal.

Refund Policy

To secure your place in a course we requires full payment. We will issue a full refund for courses that do not run if participant minimums are not reached. If  we receives notice of a participants withdrawal from the course within seven days before the course date, a refund will be issued less a $20 administration fee. If a participant needs to withdraw from a course at any time due to concerns about coming in contact with or showing symptoms of covid-19, we provide a credit with no expiry to reschedule for a future course at any time.

Policy for Oral Exams

Students who feel they may have difficulty with the written exam because they are ESL (English as a Second Language) or have a learning disability, must identify this issue with their Instructor at the beginning of the course. The instructor may provide accommodation to the student by conducting a one-on-one oral exam during the time allotted for the written exam. Any accommodation provided must be documented by the Instructor.