Swell has a 48 hour cancellation policy for day tours and lessons. A full refund will be issued for trips cancelled due to unforeseen circumstances if guests provide notice more than 48 hours before departure time.
A 50% of total booking price cancellation fee applies for cancellations made by guests with less then 48 hours notice.
If we need to cancel a tour/lesson/course due to weather conditions we will issue a full refund.
To secure your place in a course Swell requires full payment. We will issue a full refund for courses that are cancelled because of unsafe weather conditions or for courses that do not run if participant minimums are not reached. If we receives notice of a participant’s withdrawal from the course within seven days before the course date, a refund will be issued less a $20 administration fee.
If we receive notice of a participant’s withdrawal from a course with less than seven days before the course date, we won’t be able to issue a refund. However we can keep course fees as a credit which can be put toward future courses.