Cancellation and Refund Policy
COVID-19 Cancellation Policy:
In the case that a participant needs to withdraw from a tour or lesson due to potential exposure or if the participant is showing symptoms of COVID-19, we will provide a credit with no expiry to reschedule any time.
Day Tours, Lessons and Online Rentals:
Swell has a 48 hour cancellation policy for day tours and lessons. A full refund (less $10 admin fee) will be issued for trips cancelled due to unforeseen circumstances if guests provide notice more than 48 hours before departure time.
No refund for cancellations with less then 48 hours notice.
If we need to cancel a tour/lesson/course due to weather conditions we will issue a full refund.
First Aid, Surfing and Paddling Courses:
To secure your place in a course Swell requires full payment. We will issue a full refund for courses that are cancelled because of unsafe weather conditions or for courses that do not run if participant minimums are not reached. If we receives notice of a participant’s withdrawal from the course within fourteen days before the course date, a refund will be issued less a $20 administration fee.
If we receive notice of a participant’s withdrawal from a course with less than seven days before the course date, we won’t be able to issue a refund. However we can keep course fees as a credit which can be put toward future courses.
If a participant needs to withdraw from a course at any time due to concerns about coming in contact with or showing symptoms of covid-19, we provide a credit with no expiry to reschedule for a future course at any time.