FAQ

➡️ For SURF LESSON FAQ, click HERE ⬅️

 

FAQ: SURF RENTALS

How do surf rentals work?

  1. Meet us at our shop at Hotel Zed
    • Discuss with our team member what gear you would like to rent, for how long, and the best options for you.
    • They will also ask which beach you would like to go to, and give recommendations if necessary
  2. Payment and paperwork
    • Fill in a liability waiver & give credit card details to one of the Swell team members for your equipment agreement.
    • $5 Soft top insurance covers up to $300 of in-water damage.
    • Pay for your rental
  3. Get suited up
    • Sizing time: give your height, weight & shoe size to our team, and they will get a size for you.
    • Try on your wetsuit & accessories, make sure everything fits – zipper to the back.
    • Time to put your equipment on/in your vehicle; our team will guide you and provide straps & racks.
  4. One last thing before you leave
    • Safety talk time because being safe is fun.
    • Our team will confirm your return date and time and send you on your way.
    • Remember: no refund for early returns; option to extend is always available.

Which beach to go to?

There are multiple beaches within a 3-8 minute walk or drive from our shop. We have a surf forecast updated daily; just ask one of our Swell Team where the best beach is for your ability/activities. We’re happy to give you recommendations.

How do I get my gear to the beach?

For vehicles without roof racks, we provide soft roof racks and straps. No car? No problem. You can rent a beach cruiser with a bike-surf rack, or take a 10-minute walk to the beach.

What do I need to bring to rent?

A credit card, phone number & email address. If you are under the age of 19, you will need an adult to sign a minor waiver for you.

What happens if I damage the gear?

Our team will talk you through how to take care of rental equipment, and we have optional insurance for soft top surfboards. However, there are a few charges for damage outside of normal wear and tear.

How does the surfboard insurance work?

$5 soft top surfboard insurance covers up to $300 dollars of in-water damage. This means if you run into another surfer and ding the board, surf into the sand and lose a fin, or break a leash, the gear is covered. It does not include dropping or dragging the board in the car park, or on your journey to the beach.

What happens if I only need the gear for less time than I rented it for?

We have a no-refund policy for early returns, but you can always extend your rental. Ask our team, and they can help you find the best option.

What happens if I need to return the gear and the shop is closed?

We don’t accept returns when the shop is closed; this is an automatic $100 fee. Give us a call, and we can extend your rental.

Do I need to book ahead?

No, we have lots of gear at both of our locations and we re-stock throughout the day. However, if you are coming with a large group, especially in the summer months, then it can be a good idea to book online.

What is your cancellation policy for online rentals?

It is the same as our surf lessons; you can cancel up to 48 hours before. All cancelations have a $10 administration fee, unless we have to cancel because of the weather conditions.